15ok Terms & Conditions

1. General Provisions & Acknowledgement

These terms and conditions ("Terms") constitute a legal agreement between the 15ok platform and the user ("you" or "member"). By accessing or using 15ok's website, mobile version, or any related service, you are deemed to have fully agreed to these Terms.

If you disagree with any part of these Terms, stop using the platform immediately. The right to use the 15ok platform is reserved, and we have the authority to suspend or cancel your account if these Terms are violated.

2. Eligibility & Account Registration

The following conditions must be met to open an account and use services on the 15ok platform:

• You must be at least 21 years of age. This platform is for people aged 21 and above only.
• You must register using your real name, accurate contact information, and a valid identity.
• Each person may open only one account. Operating multiple accounts is a violation of the Terms and may result in account cancellation.
• It is entirely your responsibility to keep the information provided at registration accurate and up to date.
• Keep your account password and login details confidential. Allowing third parties to use your account is prohibited.

15ok may request identity documents or supporting paperwork for verification purposes at any time. Withdrawals may be held until verification is complete.

3. Deposit & Withdrawal Rules

The rules regarding financial transactions at 15ok are detailed below:

• All transactions must be made from a payment account registered in your own name. Transactions from third-party accounts are strictly prohibited.
• Deposit amounts should be credited to your account instantly; if there is any issue, contact the support team immediately.
• Account verification and bonus wagering requirements must be met before a withdrawal can be processed.
• 15ok reserves the right to cancel any transaction and investigate an account if financial fraud, forgery, or money laundering is suspected.

4. Bonuses & Promotional Offers

15ok provides various bonuses and promotional offers to members from time to time. The following conditions apply to bonuses:

Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000.
• Example: Deposit ৳1,000 and receive a ৳1,000 bonus — your total balance will be ৳2,000.
• Wagering requirement: You must wager 20 times the bonus amount. Example: If you receive a ৳1,000 bonus, you must place ৳20,000 in bets before bonus winnings become withdrawable.
• Wagering is calculated on the bonus amount only, not on the combined total of deposit and bonus.

General Bonus Rules

• Each bonus offer has its own validity period and conditions; details can be found in that offer's description.
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirements are met.
• 15ok reserves the right to cancel a bonus and suspend an account if bonus abuse or any attempt at manipulation is detected.
• Each promotional offer may be claimed only once per member, per household, per device, or per IP address.
• 15ok reserves the right to modify or withdraw any bonus offer at any time.

5. Betting & Gaming Rules

The following rules must be strictly followed for all betting and gaming activities on the 15ok platform:

• Once a betting decision is finalised, it cannot be changed.
• If a game remains incomplete due to a technical error, 15ok may decide to void that round or replay it.
• If an event is cancelled in sports betting, the stake for that bet will be refunded.
• 15ok reserves the right to void a bet if there is any error in real-time data feeds or odds display.
• Using multiple accounts to exploit the system, arbitrage betting, or any form of manipulation is strictly prohibited.
• Exploiting any vulnerability in the game engine or platform software may result in account cancellation and forfeiture of winnings.

6. VIP Programme & Cashback

15ok's VIP programme has five tiers, and a weekly cashback benefit is provided at each tier:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.3% cashback per week.
• Gold: Up to 0.5% cashback per week.
• Platinum: Up to 0.6% cashback per week.
• Diamond: Up to 0.8% cashback per week.

VIP tier upgrades depend on your overall activity on the platform. Detailed terms for cashback benefits are published separately. 15ok reserves the right to change the terms of the VIP programme at any time.

7. Prohibited Activities

The following activities are strictly prohibited on the 15ok platform:

• Using the platform for money laundering or any unlawful purpose.
• Operating an account under a false identity or another person's name.
• Gaming or betting through bots, automated software, or any form of technical manipulation.
• Attempting to gain unauthorised access to another member's account.
• Harassing, threatening, or deceiving other members on the platform.
• Abusing bonuses or promotional offers, or attempting to claim them repeatedly through multiple accounts.
• Republishing any content, data, or information from the platform without 15ok's permission.

Violating any of these prohibitions may result in immediate account cancellation and forfeiture of balance.

8. Account Suspension & Cancellation

15ok may temporarily suspend or permanently cancel any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• If the information provided is found to be false, incomplete, or misleading.
• If fraud, manipulation, or suspicious financial activity is detected.
• If the minimum age requirement is not met.
• On the instruction of law enforcement agencies.

You may also request to close your account at any time by contacting the support team. You will be given the opportunity to withdraw any valid balance before the account is closed, however bonus balance will be considered void.

9. Responsible Gaming

15ok believes that gaming is for entertainment only and is not a way to solve financial problems. We encourage all members to play responsibly:

• Only bet an amount of money that you can afford to lose.
• Avoid betting while under the influence of alcohol or while mentally unstable.
• If you feel you have a gaming problem, take a break yourself and seek professional help if needed.
• Use 15ok's self-exclusion or deposit limit features.

To learn more about responsible gaming, read our Responsible Gaming Guide.

10. Privacy & Data Protection

Protecting your personal information is very important to 15ok. We keep your data secure using SSL encryption and modern security technology. Full details on how we collect, use, and store information can be found in our Privacy Policy.

• Information provided at registration is used for service improvement and identity verification.
• Your personal information is not sold to third parties, but may be disclosed to authorities under legal obligation.
• If you suspect any unauthorised access to your account, notify us immediately at [email protected].

11. Dispute Resolution

For any dispute or complaint, please contact 15ok's support team first. Our support team is available seven days a week, twenty-four hours a day (24/7) in both Bengali and English. You can reach us via live chat or email at [email protected].

• During the investigation of a complaint, 15ok's decision must be complied with.
• In the event of any dispute, gaming records and server logs will be treated as the final evidence.
• The deadline for submitting a complaint is within 30 days of the incident; complaints submitted after this period may not be considered.

12. Limitation of Liability

15ok endeavours to provide as reliable a service as possible, however our liability is limited in the following matters:

• For losses arising from technical issues, server downtime, or internet connection failure.
• For losses caused by unauthorised third-party access, provided we have taken reasonable security measures.
• If service is disrupted due to circumstances beyond our control (force majeure) such as natural disasters, cyberattacks, or government restrictions.

Under no circumstances will 15ok be liable for indirect losses, loss of profits, or special damages.

13. Intellectual Property & Content

All content, designs, logos, trademarks, software, and databases on the 15ok platform are the intellectual property of 15ok or its respective licensors. Even if you hold an account, you have no ownership or licensed rights over this content.

• Copying, distributing, or modifying the platform's content, games, or software is prohibited.
• 15ok's logo or brand elements may not be used without permission.

14. Changes to Terms

15ok reserves the right to change, add to, or remove from these Terms at any time. Notice will be given on the platform for significant changes. Continued use of the platform after any change will be considered acceptance of the new terms. It is therefore advised to check this page regularly.

15. Contact & Support

If you have any questions or comments about these Terms, please contact our support team:

• Live Chat: Available 24/7 in Bengali and English.
• Email: [email protected]

This document was prepared in Bengali and that version is the authoritative one. Any translation into another language is for reference only — in the event of a dispute, the Bengali version applies.